Images
Some of the images shown on this site may not be the image for your specific
vehicle. They are used for reference purposes only. PERFORMANCE PARTS
CANNOT BE RETURNED BECAUSE OF THE IMAGE NOT MATCHING. Images of items listed
on Passwordjdm.com are for references only. IN SOME INSTANCES, Pictures
on the site ARE NOT THE IMAGE OF THE ACTUAL PART THAT YOU WOULD BE PURCHASING.
Copyright
» Passwordjdm.com and Passwordjdm is copyrighted and may not be
used without prior written consent.
» Use of these images or copyrighted logos/artwork by you or other
third parties for purposes other than placing an order with Passwordjdm.com,
or using this site as a shopping resource is strictly prohibited and may
violate the copyright laws, trademark laws, privacy laws and other laws
and regulations.
» Nothing contained on this site may be construed as granting any
license or right to use any of our trademarks or service marks without
our prior written consent.
Typographical Errors
» In the event of an incorrect price listed on Passwordjdm.com due
to typographical error, Passwordjdm.com shall have the right to refuse
or cancel any orders placed for product listed at the incorrect price.
» Passwordjdm.com shall have the right to refuse or cancel any such
orders whether or not the order has been confirmed.
Department of Transportation's Law
» All modifications, except those that are exempt, have been designed
and are intended for off-road use only.
» These components are legal in California for racing vehicles only,
which may never be used in City streets or Public highways.
» Federal and many state laws prohibit the removal, modification,
or rendering inoperable of any device or element of design affecting vehicle
emission or safety in a vehicle used on public highways.
» Violation of such laws may subject the owner or user to a fine
or penalty. Installation of this part may void the warranty coverage,
if any, on your vehicle.
» User/Buyer assumes all costs and risks associated with any aftermarket
parts.
» It is the User/Buyer's responsibility to know their local City
and State Laws.
Placing an Order
» All orders placed with Passwordjdm.com, either by phone, fax,
mail or online constitutes the acknowledgement and acceptance of all conditions
listed on Passwordjdm.com.
» We accept Visa, MasterCard, and American Express. For all Credit
Card orders - WE ONLY SHIP TO THE BILLING ADDRESS OF THE CREDIT
CARD.
» Our merchant account(credit card co.) requires us to ship to the
billing address only. We cannot ship to any other address other than the
billing address associated with the card.
» THERE WILL BE NO EXCEPTIONS TO THIS POLICY.
» If your Billing address is to a PO BOX, APO and FPO, these orders
have to be PREPAID via Money Order or Cashier's Check only.
» For International Orders - these orders have to be PREPAID via
International Money Order or International Cashier's Check only.
» Personal Checks are not accepted.
» Cashiers check and Money orders can also be accepted as a form
of payment.
» We do not accept COD shipments. COD shipments are only made to
wholesale customers with a long standing relationship with Passwordjdm.
Before COD shipments can be placed, a COD approval must be given by our
accounting dept.
» All certified forms of payment must be made payable to: PASSWORDJDM
» All prices, materials, design, and specifications are subject
to change without notice.
» It is the responsibility of the customer/installer to verify the
application of all parts before installation.
» Passwordjdm.com highly recommends that you always keep your stock
parts for as long as you have your vehicle.
Cancelling an Order
» Provided the order has not ship, cancelling an order with Passwordjdm.com
is plain and simple. Call Passwordjdm Customer Service and you will be
provided with an Order Cancellation Number. Passwordjdm.com ALWAYS PROVIDES
THIS NUMBER, THEREFORE, KEEP THIS NUMBER HANDY FOR ANY DISPUTES. Without
this number, your Order will be considered valid with Passwordjdm and
the Term and Conditions under "Returns & Exchanges" will
apply.
Warranty
» All new merchandise sold by Passwordjdm.com is only subject
to manufacturer's warranty and conditions, if any, and is subject to submission
to the manufacturer for inspection and approval for repair, or replacement
of merchandise.
» All other new parts and accessories are subject to a 90-day Passwordjdm.com
warranty, excluding, light bulbs and electrical parts. No warranty whatsoever
will be valid if the defect/damage was caused by customer's abuse, negligence,
or mishandling, which will be determined solely by Passwordjdm.
» There is no warranty on USED merchandise. These
items are sold as is. if an item arrives damaged, Passwordjdm will assist
the customer in filing a claim with the shipping company. All
claims must be made within 48 hours of delivery date. Claims made after
that time will not be honored. There will be NO exceptions. Shipping/Freight
company's return/claim policies superceeds Password's policy.
In other words, if your claim is denied by the freight company, there
isn't much else we can do for you.
» Customer will also be responsible for all shipping costs: the
return to Passwordjdm.com, the shipping to the manufacturer and the shipping
back to the customer.
» No warranty on light bulbs and electrical components and are sold
AS IS and may not be returned.
» No warranty whatsoever will be valid if the defect was caused
by customer's abuse, negligence, or mishandling.
» No labor or inconvenience claim may be included in the warranty
claims.
» Passwordjdm highly recommends that you always keep your stock
parts for as long as you have your vehicle. Therefore, Passwordjdm is
not responsible if your car is inoperable due to sending us the part for
warranty claim.
» All return products must have a RETURN MATERIAL AUTHORIZATION
# (RMA#) issued by Passwordjdm. Returns will be refused without an RMA
number.
» All USED ENGINES/swaps include a start-up warranty. There are
no warranties either expressed, or implied, on transmission or any other
attached components on the engine. If there are any complications
or disputes, the customer has 7(seven) days from the original delivery
date(time of arrival) to file a claim with Passwordjdm. Claims
filed after that date will be NOT be honored.
Condition of Used Parts
» Used parts are sold as is, where is.
common sense will tell you: NOTHING USED IS EVER PERFECT.
If you are expecting perfect parts, Buy them Brand new. Conditions on
used parts will vary. Used parts are expected to have scratches or dings.
USED body parts will have to be retouched and repainted. Rare JDM parts
that are out of production are hard enough to find in the large quantities
we offer.
» We cannot guarantee color or condition. Although
color preferences are allowed, PasswordJDM reserves the right to send
out colored parts in any color if the prefered color is not available.
» We will not accept returns because buyer doesnt like
condition of parts. If you have any questions, please address them before
hand and ask for pics of the parts you have purchased prior to them being
sent.
Returns or Exchanges
» Return for exchange or refund will be allowed only within 7 Calendar
days from receipt of merchandise.
» All authorized return merchandise must be unused and in it's original
saleable packaging, All packaging, documentation, warranty cards, instructions
and hardware MUST also be returned.
» Your Invoice and/or Packing Slip must also be returned.
» All returns must be sent Prepaid - no collect shipments will be
accepted. Insure the returned parts for it's full value to protect yourself
against loss with the carrier. We strongly recommend using UPS. If you
send something Freight Collect to Passwordjdm, it will be refused by the
Receiving Department. If we did not refuse at the time of delivery, your
credit card will be charge for the shipping charges based on which carrier
and which service utilized.
» No return or exchange on merchandise that shows signs of having
been installed, modified, or painted.
» No return or exchange on Light Bulbs, Electrical Items, Used merchandise,
Used JDM items or Special Order items.
» No return or exchange on Wheels and Tires that were shipped mounted
and balanced.
» All Returns are subject to a 25% Re-stocking fee.
» No refund on Shipping charges.
» All return products must have a RETURN MATERIAL AUTHORIZATION
# (RMA#) issued by Passwordjdm. Returns will be refused without an RMA
number.
Validity of RMA#
» All return products must have a RETURN MATERIAL AUTHORIZATION
# (RMA#) issued by Passwordjdm. Returns will be refused without an RMA
number.
» The RMA is valid for only 30 Calendar Days from the date issued.
Passwordjdm needs to receive the product back within the 30 Calendar days;
otherwise, you are subject to be billed for the item.
Shipping
» Shipping is usually done within 48hrs of the order being recieved.
in cases where an item is out of stock, on back order or on special order,
Passwordjdm will notify the customer via email with an approximate ETA.
» All shipments within the 48 Contiguous State will be sent via
UPS Ground service or Airborne Express Ground, unless air delivery is
requested. Your air options are Next Day Air, 2nd Day Air and 3-Day Select.
For International Orders, we use UPS Expedited Service. For Canadian Orders,
we use UPS Standard Ground Service.
» For shipments to Alaska, Hawaii and Puerto Rico, 2nd Day Air Service
will be utilized. There is no Ground Service.
» For UPS Ground Shipments, some products can be considered OS1,
which UPS charges 30 pounds, some products can be considered OS2, which
UPS charges 70 pounds. There are certain products such as Body Kits, Bumpers,
Spoilers and Exhaust systems that will have an additional $50.00 added
to the UPS charge because it's over their size and weight restrictions.
» Parts that are too large or too heavy for UPS are delivered by
Truck. Most truck freight items have Flat Delivery Rates, a Terminal Fee,
Inside Delivery Charge Liftgate surcharge and/or Residential surcharge.
» For Air shipments, they are subject to Dimensional Weight. Please
go to UPS.com for explanation.
Damaged Shipments
» Inspect your parcel carefully before signing for package. Note
any irregularities or damage on the freight receipt. If the package is
in good condition, open it immediately and check for hidden damages.
» If you should receive parts damaged by the Shipping Carrier, you
must call Passwordjdm at (562) 801-1808 within 24 hours or claim can not
be filed.
» KEEP all original packaging, including packing materials and original
shipping carton.
» DO NOT return damaged items without prior approval.
» Passwordjdm will call UPS to report the claim. UPS will issue
a Damaged Call Tag and have the package returned to Passwordjdm.
Shortages
» Please open your order immediately upon receipt. Check your invoice
for backordered items. Backorder parts will come in a separate box. Inspect
packing list with the products shipped.
» If shortages are found, please inspect box for split, crack or
tears. Notify Passwordjdm immediately.
100% Secure Online Transaction with SSL Web Server Certificates.
Ordering with PasswordJDM.com is safe because all the information you
supply is highly protected. PasswordJDM.com's online order form features
the SSL Web Server Certificates to offer secure communications by encrypting
all data to and from the site.
We encrypt your order information to prevent
decoding, and we use the most sophisticated security measures to ensure
that your personal information is safe. All online orders will be confirmed
by email or telephone. Credit Card orders will be shipped only to the
credit card billing address. All online orders placed will be shipped
in most cases the next business day. All customers wanting to cancel orders
must do so before they ship. The customer placing any online order will
be responsible for all shipping charges to and from their location if
the placed order has shipped prior to cancellation. The customer placing
online order will be responsible to all restocking charge for orders canceled
post shipping.
If you have problems with the online order
form
Call Us (562) 801-1808
or Email us Immediately at webmaster@passwordjdm.com
If
you need assistance, please email us or call us and let us know how we
can help.
Our customer service hours are from 10:00 am to 5:00 pm, PST, Monday to
Friday. |
